:root{--accent:#ed793e;--ink:#253045;--muted:#8a94a6;--line:#e9edf3;--soft:#f5f7fb}*{box-sizing:border-box}body{margin:0;background:var(--soft);color:var(--ink);font:14px -apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif}button,input,textarea,select{font:inherit}button,a{touch-action:manipulation}button{border:1px solid var(--line);background:white;color:#526078;padding:9px 13px;border-radius:7px;cursor:pointer;transition:background .15s}button:hover{background:#f4f6fa}button:disabled{opacity:.5;cursor:wait}a{color:#68768c;text-decoration:none}input,textarea,select{border:1px solid #dfe5ee;border-radius:7px;background:white;padding:10px 12px;color:var(--ink);width:100%;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px #ed793e12}label{display:block;margin:12px 0}label input,label textarea{margin-top:7px}input[type=checkbox]{width:auto;display:inline-block;margin:0 8px 0 0}h1,h2,h3,p{margin-top:0}h1{font-size:20px}h2{font-size:17px}h3{font-size:14px}small{font-size:12px}.topbar{height:68px;display:flex;justify-content:space-between;align-items:center;padding:0 24px;border-bottom:1px solid var(--line);background:white}.brand{display:flex;align-items:center;gap:12px}.brand-icon{display:grid;place-items:center;background:var(--accent);width:34px;height:34px;border-radius:11px;color:white;font-size:25px;font-weight:800}.brand strong{font-size:17px;letter-spacing:-.3px}.brand strong span{font-size:13px;color:#8d96a6;font-weight:400;border-left:1px solid #dfe3e9;margin-left:14px;padding-left:14px}.header-right{display:flex;align-items:center;gap:26px;font-size:12px;color:#8b94a3}.service-hours small{margin-left:8px;color:#b0b6c1}.rail{position:fixed;top:68px;bottom:0;left:0;width:64px;background:#263347;color:#aab6c9;display:flex;align-items:center;flex-direction:column;padding:24px 8px;gap:18px}.rail-active,.rail button{display:grid;place-items:center;border:0;width:42px;height:42px;border-radius:10px;font-size:24px}.rail-active{background:#ffffff16;color:white}.rail button{background:transparent;color:#abb7c7}.rail button:hover{background:#ffffff12;color:white}.rail-bottom{margin-top:auto;border:1px solid #596477;border-radius:50%;width:30px;height:30px;display:grid;place-items:center;font-size:12px}.agent-mode main{margin-left:64px;display:grid;grid-template-columns:290px minmax(330px,1fr) 286px;height:calc(100dvh - 68px);max-width:none;padding:0;gap:0}.agent-mode section{margin:0;border:0;border-radius:0;min-height:0}.agent-mode #desk{display:flex;flex-direction:column;background:#fff;border-right:1px solid var(--line);padding:0;overflow:hidden;grid-column:1;grid-row:1}.inbox-head{padding:25px 20px 13px}.eyebrow{font-size:10px;letter-spacing:2px;font-weight:700;color:#a4adbb;display:block;margin-bottom:8px}.inbox-head h1{display:flex;align-items:center;gap:10px;margin-bottom:15px;font-size:20px}.inbox-head #sound{font-size:11px;padding:6px 9px;background:#f7f8fa;border:0}.search{position:relative;margin:0 20px 15px}.search span{position:absolute;left:11px;top:10px;font-size:18px;color:#94a0b1}.search input{margin:0;padding-left:33px;background:#f5f7fa;border:0;font-size:12px}.filters{display:flex;padding:0 20px;border-bottom:1px solid var(--line);gap:15px}.filters button{border:0;border-bottom:2px solid transparent;border-radius:0;padding:10px 3px;font-size:12px;color:#8c95a5}.filters button.active{border-color:var(--accent);color:#df6d35;font-weight:600}#tickets{overflow-y:auto;flex:1;padding:8px 0}.ticket-card{width:100%;border:0;border-radius:0;display:flex;align-items:center;text-align:left;gap:10px;padding:17px 16px;border-left:3px solid transparent}.ticket-card.selected{background:#fff4ed;border-left-color:var(--accent)}.ticket-card:hover{background:#f8f9fb}.ticket-content{flex:1;min-width:0}.ticket-content strong{display:block;color:#374359;font-size:13px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.ticket-content small{display:block;color:#9aa3b1;font-size:11px;margin-top:7px}.ticket-meta{display:flex;flex-direction:column;gap:8px;align-items:flex-end}.ticket-meta small{color:#a0a9b7;font-size:10px}.ticket-meta b{display:grid;place-items:center;min-width:17px;height:17px;border-radius:10px;background:#ee754c;color:white;font-size:10px;padding:0 4px}.avatar{width:36px;height:36px;border-radius:12px;background:#e8eef8;color:#7186a9;display:grid;place-items:center;font-size:14px;flex-shrink:0}.ticket-card:nth-child(3n+2) .avatar{background:#f3eafc;color:#a084b9}.ticket-card:nth-child(3n) .avatar{background:#e6f4ee;color:#6eaa91}.inbox-footer{display:flex;align-items:center;gap:10px;padding:18px 15px;border-top:1px solid var(--line)}.inbox-footer strong{font-size:12px}.inbox-footer small{display:block;font-size:10px;color:#9ba5b4;margin-top:4px}.inbox-footer button{margin-left:auto;padding:5px 8px;font-size:11px;border:0}.small-avatar{width:30px;height:30px;border-radius:50%;background:#fff0e5;color:#d78754}#unread-total{font-size:10px;font-weight:500;padding:3px 7px;border-radius:20px;background:#f0f3f8;color:#8b96a6}#unread-total.hot{background:#ffebe4;color:#dd6336}.agent-mode #chat,.agent-mode #empty-chat{grid-column:2;grid-row:1;background:#f5f7fb;padding:0;min-width:0;display:flex;flex-direction:column;overflow:hidden}.conversation-head{height:83px;display:flex;align-items:center;padding:20px 24px;gap:12px;background:white;border-bottom:1px solid var(--line);flex-shrink:0}.conversation-head h2{margin:0 0 5px;font-size:14px}.conversation-head small{color:#a0a9b5;font-size:11px}#close{margin-left:auto;font-size:11px;color:#758297;padding:7px 9px}#messages{flex:1;overflow-y:auto;padding:25px 30px;min-height:120px}.message{display:flex;flex-direction:column;margin:0 0 25px;align-items:flex-start;white-space:pre-wrap;overflow-wrap:anywhere}.message small{color:#9ba5b4;font-size:10px;margin:0 4px 8px}.message>div{padding:13px 16px;border:1px solid #e8ecf2;background:white;border-radius:2px 13px 13px 13px;max-width:88%;font-size:13px;line-height:1.7;box-shadow:0 2px 3px #25304503}.message.outgoing{align-items:flex-end}.message.outgoing>div{background:#ffeddf;border-color:#ffe3cd;border-radius:13px 2px 13px 13px;color:#805030}#send{background:white;border-top:1px solid var(--line);padding:15px 24px 18px;flex-shrink:0}.composer-tools,.composer-bottom{display:flex;align-items:center;justify-content:space-between}.composer-tools{color:#65748a;font-size:12px}.composer-tools small,.composer-bottom small{font-size:10px;color:#a7afbc}#send textarea{border:0;box-shadow:none;padding:12px 0;resize:none;height:95px;font-size:13px;line-height:1.6}#send textarea::placeholder{color:#b1b8c3}.composer-bottom button{background:var(--accent);color:white;border-color:var(--accent);font-size:12px;padding:8px 24px}.agent-mode #empty-chat{align-items:center;justify-content:center;text-align:center;color:#99a3b2}.empty-illustration{font-size:44px;background:white;border:1px solid #e8edf5;width:100px;height:100px;display:grid;place-items:center;border-radius:30px;color:#c1ccde;margin-bottom:25px;box-shadow:0 12px 35px #24324b05}#empty-chat h2{color:#657187;font-weight:500;font-size:17px}#empty-chat p,#empty-chat span{font-size:12px;line-height:2}#helper{grid-column:3;grid-row:1;background:white;border-left:1px solid var(--line);padding:25px 20px;overflow:auto;min-height:0}.helper-head{padding-bottom:15px;border-bottom:1px solid var(--line)}.helper-head h2{font-size:16px;margin-bottom:4px}.info-card{padding:19px 15px;background:#f8f9fc;border:1px solid #edf0f5;border-radius:10px;margin:20px 0 25px}.info-card span,.info-card small{display:block;color:#98a2b2;font-size:11px}.info-card strong{display:block;font-size:19px;font-weight:500;margin:10px 0}.section-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.section-title h3{margin:0}.section-title button{border:0;font-size:18px;padding:3px 8px;color:#99a3b3}#quick-select{font-size:12px;margin-bottom:10px}#quick-insert{width:100%;font-size:11px;color:#d7763b;border-color:#f2d5bf;background:#fff9f3}#quick-cards{margin-top:14px;display:grid;gap:10px}.quick-card{text-align:left;padding:13px;border-color:#e9edf3}.quick-card strong{display:block;font-size:12px;font-weight:500;margin-bottom:7px}.quick-card small{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:11px;line-height:1.7;color:#9aa4b4}.muted{display:block;color:#a3acb9;font-size:10px;line-height:1.8;margin-top:14px}.team-tools{margin-top:25px;border-top:1px solid var(--line);padding-top:18px}.team-tools button{font-size:11px;width:100%;border-style:dashed}.team-tools details{margin-top:18px;color:#a3adba;font-size:10px;line-height:1.9}summary{cursor:pointer}#invite-result{overflow-wrap:anywhere;font-size:11px;line-height:1.8}#status:empty{display:none}#status{position:fixed;z-index:100;bottom:24px;left:50%;transform:translateX(-50%);padding:12px 20px;background:#29374c;color:white;box-shadow:0 4px 20px #25304520;border-radius:9px;font-size:12px;max-width:80%;pointer-events:none}dialog{width:min(760px,90vw);max-height:85dvh;border:1px solid #e4e9f0;border-radius:16px;padding:0;color:var(--ink);box-shadow:0 25px 100px #18253730}dialog::backdrop{background:#1e2c4160;backdrop-filter:blur(3px)}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:24px 28px;border-bottom:1px solid var(--line)}.modal-head h2{margin:0}.modal-head button{border:0;font-size:23px}.modal-head .eyebrow{font-size:9px}#preset-admin{padding:25px 28px}#preset-admin>summary{display:none}#preset-admin h2{margin-top:20px}#preset-admin p{font-size:12px;color:#8c97a8}#preset-admin form{padding:18px;background:#f8f9fc;border:1px solid var(--line);border-radius:10px;margin-bottom:22px}#preset-admin label{font-size:12px;color:#6b778b}#preset-admin form>button:first-of-type{background:var(--accent);color:white;border-color:var(--accent)}#preset-list{display:flex;gap:8px;flex-wrap:wrap;margin:14px 0}#preset-list button{font-size:12px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.list-empty{padding:35px 15px;text-align:center;color:#a0aaba;font-size:12px}main{max-width:700px;margin:35px auto;padding:0 20px}section{background:white;border:1px solid var(--line);border-radius:14px;padding:28px;margin-bottom:20px}#auth h1,#start h1{font-size:24px;margin:0 0 15px}#auth form>button,#start form>button{background:var(--accent);color:white;border:0;min-width:100px}#auth details{margin-top:24px;padding-top:20px;border-top:1px solid var(--line);font-size:12px;color:#8290a4}#start p{font-size:13px;line-height:1.9;color:#8692a5}.visitor-mode main{max-width:820px}.visitor-mode #chat{padding:0;display:flex;flex-direction:column;height:calc(100dvh - 140px);overflow:hidden}.visitor-mode #messages{min-height:200px}.visitor-mode #send{padding:20px}.visitor-mode .conversation-head{padding:20px}.visitor-mode .composer-tools small{display:none}[hidden]{display:none!important}@media(max-width:1150px){.agent-mode main{grid-template-columns:250px minmax(320px,1fr) 245px}#helper{padding:22px 15px}.header-right{gap:15px}.agent-mode main{overflow-x:auto}}@media(max-width:900px){.agent-mode main{grid-template-columns:240px minmax(360px,1fr)}#helper{grid-column:1/3;grid-row:2;border-top:1px solid var(--line)}.agent-mode main{height:auto;min-height:calc(100dvh - 68px)}.agent-mode #desk,.agent-mode #chat,.agent-mode #empty-chat{height:calc(100dvh - 68px)}.header-right .service-hours{display:none}.brand strong span{display:none}.topbar{padding:0 15px}.visitor-mode main{padding:0 10px;margin:15px auto}.visitor-mode #chat{height:calc(100dvh - 100px)}}

#settings-feedback:empty{display:none}#settings-feedback{margin:16px 28px 0;padding:12px;border-radius:8px;background:#fff4e9;color:#b26b31;font-size:12px}
.agent-mode main{margin:0 0 0 64px}#settings-dialog #preset-admin{display:block}@media(max-width:640px){.rail{width:48px;padding:18px 4px}.rail-active,.rail button{width:34px;height:36px;font-size:20px}.agent-mode main{margin-left:48px;display:flex;flex-direction:column;overflow-x:hidden}.agent-mode #desk{height:285px;flex:none;border-bottom:1px solid var(--line);border-right:0}.inbox-head{padding:14px 15px 8px;display:flex;align-items:center;justify-content:space-between}.inbox-head .eyebrow{display:none}.inbox-head h1{font-size:17px;margin:0}.search{margin:0 15px 5px}.filters{padding:0 15px}.ticket-card{padding:10px 15px}.inbox-footer{padding:7px 15px}.agent-mode #chat,.agent-mode #empty-chat{height:600px;flex:none;min-width:0}.agent-mode #helper{border-top:1px solid var(--line);border-left:0}.conversation-head{padding:15px;height:70px}#messages{padding:18px}#send{padding:12px 16px}.composer-tools small{display:none}.header-right{font-size:11px}.brand strong{font-size:15px}.topbar{padding:0 12px}dialog{width:95vw}.modal-head,#preset-admin{padding:18px}.empty-illustration{width:75px;height:75px}#empty-chat h2{font-size:15px}}

.chat-media{display:block;max-width:100%;max-height:320px;border-radius:12px;margin-top:8px}.attachment-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:8px 14px;border-top:1px solid #eee}.attachment-tools label{margin:0;font-size:12px}.attachment-tools input{max-width:210px}.attachment-tools small{font-size:11px}#member-bar{padding:12px;grid-column:1/-1}#member-bar button{margin-left:12px}#members-dialog{width:min(720px,94vw);max-height:85vh;overflow:auto}.member-card{padding:14px;border-bottom:1px solid #ddd}.member-card p{white-space:pre-wrap}.member-card button{margin-right:8px}#start{max-height:85vh;overflow:auto}#start form{display:grid;gap:10px}#start details{margin-top:20px}#start label{display:grid;gap:5px}

#member-profile{max-width:720px;margin:30px auto;padding:28px;background:white;border-radius:16px}#member-profile label{display:grid;gap:7px;margin:12px 0}#google-entry{padding:12px 0 20px;border-bottom:1px solid #eee;margin-bottom:20px}#google-entry p{font-size:12px}#member-profile input,#member-profile textarea,#member-profile select{width:100%}

/* Dedicated administration workspace */
.management-app{background:#f5f6fa;color:#263247;font-size:14px}.management-app .topbar{height:76px;padding:0 32px;border-bottom:1px solid #e6e9ef;box-shadow:none}.management-app main{max-width:none;margin:0;padding:0}.management-app #panel{border:0;background:transparent;border-radius:0;padding:0;margin:0;max-width:none}.management-app .management-nav{position:fixed;left:0;top:76px;bottom:0;width:238px;background:#fff;border-right:1px solid #e6e9ef;padding:32px 18px;display:flex;flex-direction:column;gap:18px}.management-app .nav-caption{font-size:10px;letter-spacing:2px;color:#9aa2b1;padding:0 14px}.management-app #identity{font-size:12px;margin:0 14px;color:#6d788c;overflow-wrap:anywhere}.management-app nav{display:flex;flex-direction:column;gap:7px}.management-app nav button{width:100%;text-align:left;border:0;background:transparent;color:#728097;padding:14px 16px;border-radius:10px;font-size:14px;font-weight:600;box-shadow:none}.management-app nav button:before{content:'◇';margin-right:12px}.management-app nav button.active{background:#fff0e6;color:#d76526}.management-app nav button:hover{background:#fff5ef}.management-app nav #logout{margin-top:20px;border-top:1px solid #edf0f4;border-radius:0;color:#8c96a5}.management-app .sidebar-foot{margin-top:auto;padding:18px 14px;color:#db753d;font-weight:700}.management-app .sidebar-foot small{display:block;color:#a1a8b4;font-weight:400;margin-top:5px}.management-app .management-content{margin-left:238px;padding:38px 42px 60px;max-width:1750px}.management-app .management-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:28px}.management-app .eyebrow{font-size:10px;letter-spacing:2px;color:#c48059}.management-app h1{font-size:28px;letter-spacing:-.6px;margin:7px 0}.management-app .management-heading p,.management-app .section-heading p{font-size:13px;color:#8b94a5;margin:7px 0}.management-app .desk-link{background:#ee7c3d;color:#fff;border-radius:9px;padding:12px 18px;text-decoration:none;font-weight:600;white-space:nowrap}.management-app #stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:26px}.management-app .stat-card{background:#fff;border:1px solid #e9ecf2;border-radius:14px;padding:23px;display:flex;flex-direction:column;gap:12px;box-shadow:0 3px 8px #24304a03}.management-app .stat-card>span{color:#8b95a6;font-size:12px}.management-app .stat-card>strong{font-size:30px;line-height:1;font-weight:700}.management-app .stat-card>small{font-size:11px;color:#a3abb8}.management-app .stat-card:nth-child(3)>strong{color:#e37a38}.management-app .management-content>section{background:#fff;border:1px solid #e8ebf1;border-radius:14px;padding:26px;margin:0;max-width:none;box-shadow:0 4px 16px #24304a03}.management-app h2{font-size:18px;margin:0 0 10px}.management-app .section-heading{display:flex;align-items:center;justify-content:space-between}.management-app .pill{font-size:11px;color:#bc784e;background:#fff4ec;border:1px solid #f8e3d6;padding:5px 10px;border-radius:6px}.management-app #search{display:flex;gap:10px;max-width:460px;margin:20px 0 24px}.management-app input:not([type=checkbox]),.management-app textarea,.management-app select{background:#fff;border:1px solid #dfe4ed;border-radius:8px;padding:11px 13px;font-size:14px;width:100%;min-height:42px}.management-app button{font-size:13px;border:1px solid #e2e6ed;border-radius:8px;padding:10px 15px;background:#fff;color:#59677c;white-space:nowrap}.management-app button:hover{border-color:#edb48f;color:#d96e30}.management-app button:disabled{opacity:.4;cursor:default}.management-app .table-scroll{overflow:auto}.management-app .member-table{width:100%;border-collapse:collapse;min-width:870px;text-align:left}.management-app th{background:#f8f9fb;color:#8d98aa;font-size:11px;font-weight:500;padding:13px 14px;white-space:nowrap}.management-app td{padding:19px 14px;border-bottom:1px solid #edf0f5;font-size:12px;vertical-align:middle}.management-app td strong{display:block;font-size:12px;font-weight:600}.management-app td small{display:block;font-size:11px;max-width:220px;color:#9aa3b3;margin-top:6px;overflow-wrap:anywhere}.management-app .table-person{display:flex;align-items:center;gap:12px}.management-app .person-avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;background:#fff0e6;color:#d78350;font-size:15px;flex:none}.management-app .provider{background:#f5f6fa;border-radius:5px;padding:5px 9px;color:#69788d;white-space:nowrap}.management-app .state{border-radius:20px;padding:5px 10px;font-size:11px;white-space:nowrap}.management-app .state.enabled{background:#ecf8f2;color:#43846b}.management-app .state.disabled{background:#f8eeee;color:#ac6464}.management-app .pagination{display:flex;align-items:center;justify-content:space-between;margin-top:22px;color:#9ba4b3;font-size:12px}.management-app .pagination button{margin-left:8px}.management-app #team-list,.management-app #presets{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.management-app .member-card{border:1px solid #e7ebf1;border-radius:12px;padding:20px;margin:10px 0}.management-app .member-card p{white-space:pre-line;color:#8591a3;line-height:1.7}.management-app .member-card h3{font-size:15px}.management-app #create-form,.management-app #welcome,.management-app #preset{max-width:600px;display:grid;gap:16px;margin-top:25px}.management-app label{font-size:13px;color:#69778b;display:block}.management-app label input,.management-app label textarea{margin-top:8px}.management-app form>button:not([type=reset]){background:#ee7c3d;color:white;border-color:#ee7c3d}.management-app #notice:not(:empty){position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#263247;color:white;z-index:100;padding:14px 22px;border-radius:10px;box-shadow:0 8px 25px #26324725;max-width:85vw}.management-app #admin-login{max-width:430px;margin:80px auto;padding:35px;background:white;border:1px solid #e7ebf1;border-radius:16px}.management-app #login{display:grid;gap:20px}.management-app .empty-result{text-align:center;padding:30px;color:#9aa4b3}@media(max-width:1050px){.management-app .management-nav{width:190px}.management-app .management-content{margin-left:190px;padding:28px 22px}.management-app #stats{gap:10px}.management-app .stat-card{padding:18px}}@media(max-width:720px){.management-app .management-nav{position:static;width:auto;padding:15px}.management-app nav{flex-direction:row;overflow:auto}.management-app nav button{width:auto;flex:none}.management-app .sidebar-foot,.management-app .nav-caption,.management-app #identity{display:none}.management-app nav #logout{margin:0;border:0}.management-app .management-content{margin:0;padding:22px 14px}.management-app #stats{grid-template-columns:repeat(2,1fr)}.management-app .management-heading{align-items:flex-start}.management-app .desk-link{font-size:11px;padding:10px}.management-app h1{font-size:24px}.management-app .topbar{padding:0 18px}.management-app #team-list,.management-app #presets{grid-template-columns:1fr}}

/* Reserve the Google control size even before its remote styles arrive. */
#google-button{width:320px;max-width:100%;height:44px;min-height:44px;overflow:hidden;position:relative;contain:layout paint}
#google-button svg{width:20px!important;height:20px!important;max-width:20px!important;max-height:20px!important;flex:none}
#google-button iframe{max-width:100%;height:44px;border:0}

.compact-attachments{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:6px 0!important;border:0!important;min-height:36px}.compact-attachments .attach-picker{position:relative;display:grid;place-items:center;width:32px;height:32px;margin:0;border:1px solid #e4e7ed;border-radius:8px;font-size:23px;cursor:pointer;overflow:hidden}.attach-picker input{position:absolute;inset:0;opacity:0;width:100%;height:100%;margin:0;padding:0;cursor:pointer}.compact-attachments button{font-size:12px;padding:5px 9px;min-height:30px}.compact-attachments #attachment-name{font-size:12px;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.compact-attachments #upload-state{font-size:11px}.composer-bottom{padding-top:4px!important}.compact-attachments [hidden]{display:none!important}

.embedded-chat .topbar,.embedded-chat>footer{display:none!important}.embedded-chat main{margin:0!important;padding:10px!important;max-width:none!important}.embedded-chat #start,.embedded-chat #member-profile{padding:16px!important;margin:0!important;border:0!important;max-height:none!important}.embedded-chat h1{font-size:20px}.embedded-chat label{font-size:13px}.embedded-chat input,.embedded-chat select,.embedded-chat textarea{font-size:14px;padding:10px}.embedded-chat #member-bar{padding:4px 8px;font-size:12px}.embedded-chat #chat{margin:0;min-height:0;height:calc(100dvh - 65px)}.embedded-chat #messages{flex:1;min-height:100px}.embedded-chat .composer-bottom small{display:none}.embedded-chat #google-button{max-width:100%}.embedded-chat .composer{padding:10px}.embedded-chat #message-body{min-height:50px}.embedded-chat #start>p,.embedded-chat #google-entry p{font-size:12px}.embedded-chat #member-bar button{font-size:11px;padding:5px}

#conversation-ended{text-align:center;padding:18px;background:#f7f8fb;border-top:1px solid #e5e8ee;color:#667085}#conversation-ended strong{color:#334155;font-size:16px}#conversation-ended p{font-size:12px;margin:8px 0}#conversation-ended button{font-size:13px;padding:8px 16px}

.filters{display:flex;flex-wrap:wrap;gap:4px}.filters button{font-size:12px;padding:10px 8px;white-space:nowrap}

#rating-form{max-width:360px;margin:12px auto}#rating-form fieldset{border:0;padding:0;margin:0}#rating-form legend{font-size:13px;margin:auto}.rating-stars{display:flex;gap:5px;justify-content:center;margin:8px 0}.rating-stars label{margin:0;cursor:pointer}.rating-stars input{position:absolute;opacity:0;width:1px;height:1px}.rating-stars span{display:block;padding:8px;background:#fff;border:1px solid #e6e8ed;border-radius:8px;font-size:13px}.rating-stars input:checked+span{background:#fff2dc;border-color:#e99125;color:#a95500}.rating-stars input:focus-visible+span{outline:2px solid #e99125}#rating-comment{font-size:13px;min-height:50px;margin:8px 0}#staff-rating{padding:8px 18px;margin:0;background:#fff6e8;font-size:13px}#rating-result{color:#b65b20}
/* Compact inbox: keep all five filters visible and reserve space for conversations. */
.agent-mode .inbox-head{padding:14px 12px 10px;display:flex;align-items:center;justify-content:space-between;gap:8px;flex-shrink:0}
.agent-mode .inbox-head .eyebrow{display:none}
.agent-mode .inbox-head h1{font-size:17px;margin:0;gap:6px;white-space:nowrap}
.agent-mode .inbox-head #sound{font-size:10px;padding:6px;white-space:nowrap;min-height:30px}
.agent-mode .search{margin:0 12px 8px;flex-shrink:0}
.agent-mode .search input{height:34px;padding-top:7px;padding-bottom:7px}
.agent-mode .search span{top:6px}
.agent-mode .filters{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:0;padding:0 8px;flex-shrink:0}
.agent-mode .filters button{padding:9px 0;font-size:11px;min-width:0;white-space:nowrap}
.agent-mode #members-open{border:0;border-bottom:1px solid var(--line);border-radius:0;font-size:11px;padding:7px 12px;background:#fafbfc;flex-shrink:0}
.agent-mode .ticket-card{padding:12px 13px}
.agent-mode .inbox-footer{padding:10px 12px;flex-shrink:0}

.agent-mode #filter-pending{position:relative}.filter-count{position:absolute;right:0;top:0;min-width:15px;height:15px;padding:0 3px;border-radius:8px;background:#e85b3f;color:#fff;font-size:9px;line-height:15px;font-weight:700;box-shadow:0 0 0 2px #fff}
.routing-bar{display:flex;gap:7px;align-items:center;padding:6px 12px;background:#fafbfc;border-bottom:1px solid var(--line);flex-shrink:0}.routing-bar select{width:auto;font-size:11px;padding:5px}.routing-bar button{font-size:10px;padding:6px}.routing-bar>span{font-size:10px;color:#8492a4}.routing-dialog{width:min(940px,94vw);max-height:90dvh;border:1px solid #e5e9f0;border-radius:16px;padding:0}.routing-body{padding:20px;overflow:auto;max-height:75dvh}.routing-body>p{font-size:12px;line-height:1.8;color:#7d899b}.routing-roster{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:24px}.routing-person{border:1px solid #e5e9f0;border-radius:10px;padding:14px}.routing-person p{font-size:12px;margin:8px 0}.presence-available{color:#258663}.presence-away{color:#c18a2d}.presence-offline{color:#8893a5}.routing-controls{display:flex;gap:8px;align-items:center}.routing-controls label{font-size:11px;margin:6px 0;flex:1;min-width:0}.routing-controls input[type=number]{width:65px;padding:6px}.routing-controls button,.routing-person>button{font-size:11px;padding:7px}.routing-ticket{display:flex;gap:10px;align-items:center;border-bottom:1px solid var(--line);padding:10px 0;font-size:12px}.routing-ticket>span{flex:1}.routing-ticket select{width:180px;font-size:12px}.routing-person input[type=checkbox]{width:auto}.routing-bar[hidden]{display:none}@media(max-width:650px){.routing-roster{grid-template-columns:1fr}.routing-ticket{flex-wrap:wrap}}
#send{position:relative}.composer-resizer{position:absolute;left:0;right:0;top:-6px;height:12px;cursor:ns-resize;touch-action:none;z-index:2;display:flex;align-items:center;justify-content:center}.composer-resizer:after{content:'';display:block;width:48px;height:4px;border-radius:3px;background:#dce2ea}.composer-resizer:hover:after,.composer-resizer:focus:after{background:var(--accent)}.composer-resizer:focus-visible{outline:2px solid var(--accent)}
.contact-stats{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:16px 0}.contact-stats>div{padding:14px 10px;background:#fff6ef;border:1px solid #ffe7d7;border-radius:10px}.contact-stats span{display:block;font-size:11px;color:#8b95a6}.contact-stats strong{font-size:24px;display:block;margin-top:7px;color:#d76c31}.contact-dates{font-size:12px;margin:18px 0}.contact-dates dt{color:#8a94a6;margin-bottom:6px}.contact-dates dd{margin:0;line-height:1.6}#contact-since{font-size:10px;color:#9aa3b3;line-height:1.6;display:block}#contact-note-form{margin:20px 0}#contact-note-form label{font-size:12px;font-weight:600}#contact-note{resize:vertical;font-size:12px;line-height:1.7}.note-actions{display:flex;gap:6px;margin:8px 0}.note-actions button{font-size:11px;padding:7px}.note-actions button[type=submit]{background:var(--accent);color:white;border-color:var(--accent)}#note-feedback{display:block;color:#8c96a5;font-size:11px}#helper #quick-replies{border-top:1px solid var(--line);padding-top:14px}#quick-replies>summary{font-size:13px;font-weight:600;cursor:pointer;margin-bottom:12px}#helper .team-tools{margin-top:16px}#back-admin{color:#d76c31;font-weight:600}#back-admin[hidden]{display:none}
#product-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}#product-form{max-width:640px;margin-top:24px;border-top:1px solid var(--line);padding-top:20px}#product-form label{margin-bottom:15px}#product-form textarea{resize:vertical}@media(max-width:720px){#product-list{grid-template-columns:1fr}}
#admin-note-form{padding:0 24px 24px}#admin-note-form textarea{min-height:150px;resize:vertical}#admin-note-feedback{font-size:12px;color:#c67a48}.management-app .member-table{min-width:1150px}
#helper .helper-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.member-id-chip{font-size:11px;background:#fff0e6;color:#c76d3d;border-radius:6px;padding:5px 8px;white-space:nowrap}

/* Compact actions and explicit workspace navigation. */
.rail button,.rail .rail-active{height:54px;gap:3px;align-content:center;text-decoration:none}.rail small{font-size:10px;line-height:1.2}.rail span{line-height:1.1}.composer-actions{display:flex;align-items:center;justify-content:flex-end;gap:12px}.composer-actions .compact-attachments{margin:0;padding:0!important;min-height:32px}.send-button{background:var(--accent);color:#fff;border-color:var(--accent);padding:8px 20px;flex-shrink:0}.composer-notice{display:block;color:#a7afbc;font-size:10px;text-align:center;margin-top:8px}.composer-tools{gap:12px}.composer-tools small{text-align:right}.routing-dialog .modal-head button{font-size:12px}.routing-dialog .modal-head{gap:12px}.routing-dialog .modal-head h2{flex:1}#invite,#invite-result{display:none!important}

.nickname-row{display:flex;gap:8px}.nickname-row input{min-width:0}.nickname-row button{flex-shrink:0;font-size:11px}.routing-person>label{font-size:11px;color:#7d899b}

#self-profile{width:min(430px,92vw)}#self-profile-form{padding:24px}#self-avatar{width:72px;height:72px;border-radius:50%;object-fit:cover}#self-profile p{font-size:12px;color:#8492a4}.rail .rail-bottom{margin-top:auto;border:1px solid #596477;border-radius:50%;width:34px;height:34px;font-size:12px;padding:0;overflow:hidden}.rail-bottom img{width:100%;height:100%;object-fit:cover}.sender-avatar{width:22px;height:22px;border-radius:50%;vertical-align:middle;margin-right:6px;object-fit:cover}

#ticket-menu{position:fixed;z-index:300;width:188px;background:white;padding:6px;border:1px solid #e5e9f0;border-radius:10px;box-shadow:0 10px 35px #25304525}#ticket-menu button{display:block;width:100%;text-align:left;border:0;font-size:13px;padding:10px}

.rail small{white-space:nowrap;width:100%;text-align:center}.rail button{grid-template-columns:1fr}

.agent-mode .privacy-footer{display:none}.rail{overflow-y:auto}#sound-dialog{max-width:540px}

/* Aligned navigation; privacy stays above the profile at the bottom. */
.rail{padding:16px 8px;gap:10px}
.rail>a,.rail>button{box-sizing:border-box;display:flex;flex-direction:column;align-items:center;justify-content:center;flex:0 0 54px;width:48px;height:54px;margin:0;padding:6px 0;gap:5px;border:0;border-radius:10px;text-decoration:none;color:#abb7c7;background:transparent;font-size:24px;line-height:1}
.rail>a.rail-active{background:#ffffff16;color:#fff}
.rail>a:hover,.rail>button:hover{background:#ffffff12;color:#fff}
.rail>a>span,.rail>button>span{display:flex;align-items:center;justify-content:center;width:28px;height:26px;font-size:24px;line-height:26px}
.rail small{display:block;margin:0;font-size:10px;line-height:13px;text-align:center}
.rail>a[href="/support/privacy"]{margin-top:auto;flex-basis:48px;height:48px}
.rail .rail-bottom{flex:0 0 34px;margin-top:4px;padding:0;display:flex;width:34px;height:34px;border:1px solid #596477;border-radius:50%;font-size:12px}
@media(max-width:640px){.rail{padding:12px 3px;gap:8px}.rail>a,.rail>button{width:42px}}

/* Compact member composer, independent from staff resize preferences. */
.visitor-mode #send{padding:12px 14px;flex:0 0 auto;background:#fff}
.visitor-mode .composer-tools{display:none}
.visitor-mode #message-body{height:64px!important;min-height:64px;max-height:120px;margin:0 0 8px;padding:10px 12px;font-size:14px;line-height:1.5;background:#f7f8fa;border:1px solid #e6eaf0;border-radius:12px;resize:none}
.visitor-mode .composer-actions{justify-content:space-between;gap:10px;align-items:center}
.visitor-mode .attachment-tools{display:flex;align-items:center;gap:8px;flex:1;min-width:0;flex-wrap:wrap}
.visitor-mode .attach-picker{width:34px;height:34px;margin:0;display:flex;align-items:center;justify-content:center;flex:0 0 34px;font-size:21px;border-radius:9px}
.visitor-mode #attachment-name{max-width:120px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:12px}
.visitor-mode #attachment-clear{padding:3px 8px;font-size:16px}
.visitor-mode #upload-state{flex-basis:100%;font-size:11px;line-height:1.4}
.visitor-mode #upload-state:empty{display:none}
.visitor-mode .send-button{height:36px;min-width:70px;padding:0 15px;border-radius:10px;font-size:14px}
.visitor-mode .composer-notice{font-size:10px;line-height:1.4;margin-top:8px;color:#8d98a9}
.embedded-chat .privacy-footer{padding:3px 12px;font-size:10px;text-align:center;line-height:16px}
.embedded-chat #chat{border-radius:14px;height:calc(100dvh - 76px)}
.embedded-chat #messages{padding:14px;min-height:60px}

/* Dense management lists */
.management-app .management-content{padding:22px 24px 32px}
.management-app .management-heading{margin-bottom:16px}
.management-app .management-content>section{padding:18px}
.management-app #stats{gap:12px;margin-bottom:16px}.management-app .stat-card{padding:14px;gap:6px}.management-app .stat-card>strong{font-size:25px}
.management-app #search{margin:12px 0;max-width:420px}.management-app #search input{min-height:34px;padding:7px 10px}
.management-app .member-table{min-width:0;table-layout:fixed;width:100%}.management-app th{padding:8px;font-size:11px}.management-app td{padding:10px 8px;font-size:12px;overflow-wrap:anywhere}.management-app td small{margin-top:3px;font-size:11px;line-height:1.4}.management-app .table-person{gap:7px}.management-app .person-avatar{width:26px;height:26px;font-size:12px}.management-app th:first-child{width:22%}.management-app th:nth-child(5){width:16%}.management-app th:nth-child(6){width:14%}.management-app th:nth-child(8){width:7%}.management-app td button{padding:5px 7px;font-size:11px}.management-app .provider,.management-app .state{padding:3px 5px;font-size:10px}.management-app .pagination{margin-top:12px}
.management-app #team-list{display:flex;flex-direction:column;gap:0}.management-app #team-list .member-card{display:flex;align-items:center;flex-wrap:wrap;gap:10px;border:0;border-bottom:1px solid #edf0f5;border-radius:0;padding:12px 0;margin:0}.management-app #team-list h3{margin:0;min-width:150px;font-size:14px}.management-app #team-list p{margin:0;flex:1;font-size:12px}.management-app #team-list button{padding:6px 10px;font-size:12px}.management-app #team-list small{font-size:11px;color:#8b94a5}
.routing-dialog{width:min(1100px,94vw)}.routing-dialog .modal-head{padding:16px 20px}.routing-body{padding:16px 20px}.routing-body>p{font-size:12px;margin:0 0 12px}.routing-roster{display:block;margin-bottom:16px}.routing-person{display:grid;grid-template-columns:140px 160px minmax(180px,1fr) minmax(240px,1fr);gap:10px;align-items:center;padding:12px 0;border:0;border-bottom:1px solid #e8ecf2;border-radius:0;margin:0}.routing-person>strong{font-size:13px;overflow-wrap:anywhere}.routing-person p{font-size:11px;margin:0}.routing-person>label{margin:0;font-size:10px}.routing-person input{font-size:12px;padding:6px 8px;min-height:32px;margin-top:3px}.routing-controls{display:flex;align-items:end;gap:10px}.routing-controls label{font-size:11px;margin:0}.routing-controls input[type=number]{width:70px}.routing-controls input[type=checkbox]{width:auto;min-height:0}.nickname-row{align-items:center}.nickname-row button{padding:6px;font-size:11px}.routing-person>button{grid-column:2;font-size:10px;justify-self:start}.product-view{display:inline-flex;float:right;align-items:center;padding:8px 12px;color:#d46a32;text-decoration:none;border:1px solid #efd5c3;border-radius:8px;font-size:12px}.admin-brand-logo{width:160px;height:50px;object-fit:contain}.management-app .brand{gap:12px}.management-app .brand strong{font-size:17px}
@media(max-width:1000px){.routing-person{grid-template-columns:130px 1fr}.routing-person>label,.routing-controls{grid-column:auto}.management-app .member-table{min-width:760px}}
.kpi-filter{display:flex;align-items:end;gap:12px;flex-wrap:wrap}.kpi-filter label{max-width:210px}.kpi-table{width:100%;border-collapse:collapse;font-size:13px}.kpi-table th,.kpi-table td{padding:10px;border-bottom:1px solid #e6eaf0;text-align:left;overflow-wrap:anywhere}.kpi-table th{background:#f6f7fa;color:#6b778e}#kpi-summary{padding:16px 0;font-weight:700}.rating-countdown{display:block;text-align:center;color:#718096;margin:8px}

/* Compact routing identity and role controls */
.routing-identity{display:flex;align-items:center;flex-wrap:wrap;gap:5px 7px;min-width:0}.routing-identity strong{font-size:13px;overflow-wrap:anywhere}.supervisor-badge{display:inline-flex;align-items:center;white-space:nowrap;font-size:10px;font-weight:600;line-height:1.5;padding:2px 6px;border-radius:5px;background:#fff0e5;color:#b85318;border:1px solid #ffdcc3}.routing-person .role-inline-action{background:transparent;color:#7b8799;border:0;border-radius:4px;padding:2px 4px;min-height:0;font-size:10px;line-height:1.5;white-space:nowrap;box-shadow:none}.routing-person .role-inline-action:hover{background:#f2f4f8;color:#b85318}.routing-person{grid-template-columns:180px 130px minmax(180px,1fr) minmax(240px,1fr)}@media(max-width:1000px){.routing-person{grid-template-columns:160px 1fr}}

.visitor-mode .composer-notice{display:none!important}
/* Keep ended-conversation actions in normal flow, never clipped by chat height. */
.visitor-mode #chat:has(#conversation-ended:not([hidden])){height:auto!important;min-height:0;overflow:visible}
.visitor-mode #chat:has(#conversation-ended:not([hidden])) #messages{display:none}
.visitor-mode #conversation-ended{flex:0 0 auto;min-height:0;max-height:none;padding:16px 14px 20px;border-radius:0 0 14px 14px}
.visitor-mode #rating-form{margin:12px 0}
.visitor-mode #reopen-conversation{display:block;margin:14px auto 0;max-width:100%}
.visitor-mode .privacy-footer{position:static;clear:both;margin-top:8px}
/* Compact presence stays aligned with the inbox heading. */
.agent-mode .inbox-head{display:flex;align-items:center;justify-content:space-between;gap:8px;min-height:64px}
.agent-mode .inbox-head .routing-bar{margin:0;padding:0;border:0;display:flex;flex:0 0 auto;background:transparent;max-width:132px}
.agent-mode .inbox-head .routing-bar select{width:112px;height:36px;min-height:36px;margin:0;padding:4px 9px;font-size:14px}
.agent-mode .inbox-head .routing-bar span:empty{display:none}
.team-dialog{width:min(720px,94vw);max-height:85vh;padding:20px;overflow:auto;border:1px solid #e3e8ef;border-radius:16px}
.team-status-row{display:grid;grid-template-columns:minmax(100px,1fr) 80px 150px;align-items:center;gap:12px;padding:12px 4px;border-bottom:1px solid #edf0f5;font-size:14px}
.team-status-row strong small{display:block;font-size:11px;color:#e87935}
.team-settings{display:grid;gap:10px;margin-top:16px}.team-settings label{margin:0;font-size:13px}.team-settings input:not([type=checkbox]){min-height:36px;padding:8px;margin-top:5px}.team-settings p{font-size:13px;margin:4px 0}
#blacklist-details{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;background:#fff1ed;border-radius:8px;padding:10px}